Customer Service

Use your stellar communication, organizational, and decision-making skills to provide exceptional service. As the main point of contact for our clients and sales representatives, you will handle a variety of client requests via phone, fax, and e-mail. An ability to work in a team, an aptitude for effectively using cutting-edge technology, and a desire to grow in your knowledge of the insurance industry will help you excel in this fast-paced and rewarding role. No insurance background required – we provide excellent training!

A successful customer service representative will:

  • Serve as the contact for product and service-related requests and questions
  • Provide superior customer service to policyholders, prospects, and co-workers
  • Think critically and problem-solve to resolve client needs
  • Possess strong computer skills with proficiency in Office products and an ability to work in multiple applications


Hiring Process

Learn more about our hiring process, where we share a summary of each step and tips on interviewing to prepare you for potential employment with us.

Advancement Opportunities


You will benefit from comprehensive and continuous development. A classroom program provides the foundation of technical and industry knowledge, while mentorship from experienced team members will help you refine your skills as you transition into the role. And with numerous opportunities for further growth, your career is wide open.


“Federated has a significant impact on Owatonna and the surrounding communities, and supports individuals who want to make a difference in the community.”

Commercial Service Representative - Agency Operations