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Customer Service Center

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Federated’s customer service hub is called the Client Contact Center, where we have real people (rather than computers) answer the phones. Questions and requests come in from both internal (sales representatives) and external (policyholders) customers. Client Contact Center Representatives (CCCRs) use a variety of skills—from insurance knowledge to communication to multi-tasking—to provide excellent customer service for each caller.

Characteristics of a Successful Client Contact Center Representative

  • Possesses experience and proven customer service skills.
  • Has excellent communication (including telephone) and interpersonal skills.
  • Demonstrates strong computer skills and can learn multiple computer applications.
  • Balances multiple tasks and demands, and adapts to changing priorities.
  • Has strong analytical and decision-making skills.
  • Takes initiative and can act independently to get a job done.
  • Is able to work effectively in a team environment.


CCCRs receive extensive training both in a classroom and on the job. Training begins with a formal, on-site training class. During this class, CCCRs must obtain a Minnesota Property and Casualty Producer insurance license.

Learn More

See Client Contact Center: Your Future Opportunity to learn more about the Client Contact Center Career Path at Federated.