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Secure Email Support

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What Is Secured E-Mail?

At Federated Insurance, It’s Our Business To Protect Yours®, and one of the ways we are doing that is through secure e-mail, ensuring your personal information is kept safe and protected when an e-mail containing sensitive information is sent from Federated.
Secured e-mail protects sensitive information contained within e-mail messages. All e-mail leaving has a risk of its contents being intercepted. Secured e-mail greatly reduces or eliminates this risk by protecting the information contained within an e-mail during transmission and requiring intended recipients to authenticate their identity before opening messages.

Quick Links:
Registration

Logging In

Reading Your Secure Message

Forgot My Password

Additional Questions and Support

Registering with Proofpoint Encryption

The first time you receive a secure message, you will be prompted to create an account to register with Proofpoint Encryption, otherwise you will be taken directly to the log-in screen.

https://www.federatedinsurance.com/ws/cs/groups/public/documents/web_asset/%7Eexport/PROD_082414%7E2%7EFed_DCT_Default%7EFed_DCL_Default/9726-3.jpg

Fill in the fields and click Continue.

Logging In

When you click to open a secure message, you will be prompted to log in to Proofpoint Encryption using your password.

https://www.federatedinsurance.com/ws/cs/groups/public/documents/web_asset/%7Eexport/PROD_082414%7E2%7EFed_DCT_Default%7EFed_DCL_Default/9726-4.jpg

Reading Your Secured Message

The Reply and Reply All options are available in an opened message. When replying to the sender, this message will be sent back securely.

    Note – while sent securely, a Federated employee should not have to log-in to view a reply

To Forward a secured message, open the e-mail, copy its contents, and paste into your own e-mail to send to additional recipients. Note – this message will not be secured by the secure e-mail system and its contents is the responsibility of the sender.

Attachments in a secured message will show in the heading area and can be opened by clicking on the attachment title.
To save an opened e-mail, click Save As and store the e-mail as you wish.

https://www.federatedinsurance.com/ws/cs/groups/public/documents/web_asset/%7Eexport/PROD_082414%7E2%7EFed_DCT_Default%7EFed_DCL_Default/9726-5.jpg

Click Logout when you are done.


Forgetting Your Password

If you forgot your password, click the Forgot Password link. You will receive a non-secured email with a link in it shortly thereafter. Click the link to re-register and reset your password.

https://www.federatedinsurance.com/ws/cs/groups/public/documents/web_asset/%7Eexport/PROD_082414%7E2%7EFed_DCT_Default%7EFed_DCL_Default/9726-7.jpg

Additional Questions and Support

If you need further assistance, please e-mail our Helpdesk at: SecureEmailSupport@fedins.com

A representative will respond to your inquiry promptly (M-F, 6:30 a.m. – 5:00 p.m. CST). Please include the following information in your inquiry:

  • Name
  • Phone Number
  • Description of Issue
  • Attach the encrypted e-mail or provide the subject of the encrypted e-mail