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Federated Claims Representatives help policyholders recover from a devastating event. By providing excellent claims service, they help demonstrate the true value of owning a Federated insurance policy. Claims Representatives work closely with clients, physicians, attorneys, contractors, and auto body repair operators, among others. They are trained to be prompt, fair, and courteous in handling claims.

Federated has Claims Service Offices in Atlanta, Dallas, Indianapolis, Kansas City, Minneapolis, Owatonna, Phoenix, Sacramento, and Tampa.

Characteristics of a Successful Claims Representative

  • Is tactful and patient.
  • Communicates well and has the ability to build effective working relationships.
  • Has strong analytical and decision-making skills.
  • Manages priorities well.
  • Understands insurance policies, laws, medical outcomes, and property repair issues.
  • Understands our clients’ viewpoints and the essentials of their business operations.


Claims Representative training includes classroom work, discussing policies and procedures, and on-the-job training. They are encouraged to take self-study courses and achieve professional designations such as Associate in Claims (AIC) and Chartered Property Casualty Underwriter (CPCU). Federated pays exam fees and awards cash bonuses for completing most insurance-related activities.

Learn More

See Claims Representative: Your Future Opportunity to learn more about the Claims Representative Career Path at Federated.