This webinar will focus on how to manage confrontation in the workplace. We’ll talk about real life examples, give you some simple ideas for navigating difficult conversations, and we’ll walk you through some do’s and a few don’ts. You’ll leave this webinar armed with a couple of all-purpose phrases to help you defuse tension, and with some tools to manage conflicts about performance. Many of these techniques are effective when dealing with employees, vendors, and customers alike.
Published Date:June 19, 2018