Claims Representative

Federated claims representatives have the rewarding and challenging task of investigating, evaluating, negotiating, and resolving claims. By providing excellent claims service, they help demonstrate the true value of owning a Federated insurance policy. They are trained to be prompt, fair, and courteous in handling claims and helping policyholders recover from a devastating event. A successful claims representative will:

  • Work with clients, physicians, attorneys, contractors, and others to ensure claims are resolved in a prompt, fair, and courteous manner
  • Explain policy coverage to clients and third parties
  • Gather evidence and document facts relating to claims
  • Determine the value of damaged items
  • Negotiate settlements with clients or third parties
  • Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising, or recovering outstanding dollars


Advancement Opportunities

You will benefit from a defined, 12-month program of development activities, including operations and technical training in insurance, claims, policies, and negotiations, designed to teach you the fundamentals of commercial claims and prepare you to service clients.  Your training takes place in the local service office and is supplemented by training classes at Federated Insurance corporate headquarters in Owatonna, MN.

Federated has claims offices in Glendale, AZ; Rancho Cordova, CA; Tampa, FL; Atlanta, GA; Indianapolis, IN; Overland Park, KS; Edina, MN; Owatonna, MN; and North Richland Hills, TX.


Hiring Process

Learn more about our hiring process, where we share a summary of each step and tips on interviewing to prepare you for potential employment with us.

Career Path

Claims field career path roles are staffed based on business need and may include the following opportunities:

  • Claims Representative I
  • Claims Representative II
  • Claims Representative III
  • Claims Supervisor I
  • Claims Supervisor II
  • Claims Team Supervisor
  • Regional Claims Manager


“As an employer, Federated offers benefits no other previous employer of mine had offered, like the company's commitment to evolving for a new generation of young professionals, the opportunities for career advancement, and an installation plan that helps new employees be successful.”

Claims Representative III