Claims Representative

Federated Claims Representatives help policyholders recover from a devastating event. By providing excellent claims service, they help demonstrate the true value of owning a Federated insurance policy. Claims Representatives work closely with clients, physicians, attorneys, contractors, and auto body repair operators, among others. They are trained to be prompt, fair, and courteous in handling claims.

Federated has Claims Service Offices in Atlanta, Dallas, Indianapolis, Kansas City, Minneapolis, Owatonna, Phoenix, Sacramento, and Tampa.

Characteristics of a Successful Claims Representative

  • Tactful and patient
  • Communicates well and has the ability to build effective working relationships
  • Strong analytical and decision-making skills
  • Manages priorities well
  • Understands insurance policies, laws, medical outcomes, and property repair issues
  • Understands our clients’ viewpoints and the essentials of their business operations


Claims Representative training includes classroom work, discussing policies and procedures, and on-the-job training. They are encouraged to take self-study courses and achieve professional designations such as Associate in Claims (AIC) and Chartered Property Casualty Underwriter (CPCU). Federated pays exam fees and awards cash bonuses for completing most insurance-related activities.

Learn More

Federated is hiring entry-level and experienced claims professionals. View our brochure to learn more!

Join Our Team

Learn how you can change lives as you help impact the success of businesses across the country.

"Growing up in Owatonna, I always knew I wanted to work for Federated Insurance. I had heard from a young age that it was a great place to work, and a place that legitimately took care of its employees. Plus, it offers excellent opportunities to build a career. The most satisfying part of working at Federated has been getting to meet and become friends with all of the people that "make it work" on a daily basis."

Trevor, Claims Representative II

"The team at Federated is second to none, and that is true in every department. In my current role, I work with other insurance companies on a daily basis, and it becomes very evident what a top-notch group of employees we have at Federated. The most satisfying part of my job is being able to help clients through their difficult times. I think they really appreciate the service we provide them in a time of loss."

Tyler, Claims Representative I