Client Contact Center - Serving Clients’ Insurance Needs
Client Contact Center Representatives (CCCR) serve as the initial point of contact for Federated’s policyholders on all Property and Casualty product and service-related contacts. A CCCR helps fulfill the service expectations of our clients and our sales representatives.
Successful Client Contact Center Representatives:
Possess experience and proven customer service skills
Have excellent communication (including telephone) and interpersonal skills
Demonstrate strong computer skills and ability to learn multiple computer applications
Balance multiple tasks and demands and adapt to changing priorities
Have strong analytical and decision-making skills
Take initiative and can act independently to get the job done
Are able to work effectively in a team environment
Federated provides extensive training both in the classroom and on the job. Your training as a CCCR will begin with a formal training class (on-site). During this class, individuals must obtain a Minnesota Property and Casualty Producer insurance license. This license must be maintained for the position by completing continuing education. Federated employees also have Company support for insurance courses and individual self-development activities. See Training/Development to learn more about Federated's extensive training programs.
